Help Center

Everything you need to run your family record — from first signup to a published student site.

1. Creating your account

Go to outcomestar.app/signup. You’ll need your invitation code (optional), your name and email, your student’s name, grade, and birth date, and a payment card. For students aged 0–10, also have a scan or photo of the birth certificate ready (JPG, PNG, or PDF up to 8 MB) — it’s reviewed automatically to validate the birth date, stored privately, and never shown publicly.

Why a card is required

Every account is verified by a parent card payment. For children under 13 this is the FTC-recognized method of verified parental consent under COPPA. On the free plan (ages 0–10) it’s a one-time $3 age verification of the birth certificate, valid 10 years; on paid plans your membership or storage payment is the verification. Your card stays securely on file with Stripe — we never see the number.

Choosing a password

Your email is your username. Pick a passphrase of 4+ unrelated words, 12–16 characters (example: maple rocket harbor tune). Use Show to check your typing.

Confirming emails

After payment we email confirmation links to the parent (and student, if provided). Click both. Student school addresses may be held for a quick manual review — you’ll still have full portal access.

2. Signing in & passwords

Portal: outcomestar.app/portal — email + password.

Forgot password

On the sign-in screen, type your email, click Forgot password? We email a link (valid 1 hour, single use) to choose a new one. Check junk if it doesn’t arrive in 2 minutes.

Change password

Signed in → Change password at the top of the pillars page.

Locked out?

Five wrong attempts locks sign-in for 15 minutes. Resetting your password clears the lock immediately.

3. First-time setup wizard

On your first visit the wizard walks you through: Welcome → Website quick-start (pick a theme; you can change it anytime) → First memory. Re-run it anytime: press F12, type startTour(), Enter.

4. The Personal pillar

Open Personal from the pillars page. Sections top to bottom:

Identity documents

Upload one proof-of-age document (birth certificate, passport, or government ID). Children 10 and under get free access once age is verified. Documents are stored privately and never shown publicly.

Identity & contact

• Legal name — First / Middle / Last exactly as on documents; this drives official reports.
• Preferred name — what they go by; you can show this on the site.
• Phones — Mobile, Home, Work on one row. Pick the country flag, type the number; we store the international format automatically.
• Fields marked 🔒 locked — legal (email, phone, birth date, legal sex, and others) can never be shown publicly.

Demographics & faith

Optional. Country of birth is a dropdown. Faith fields help schools accommodate observances; share only what you want.

Press Save personal after edits — a green “Saved” confirms.

5. Addresses & verification

Start with the ZIP code — city, state, and county fill automatically (pick the county if more than one matches). Then add the street address; suggestions appear as you type — click one to fill every field.

• Country is searchable — type a few letters.
• State/Province becomes the official list for that country; countries without regions get a free-text field.
• Mailing address the same? Leave the box checked and we copy it. Uncheck to enter a different mailing address.

On save, each address is verified against postal records: verified ✓ means deliverable as entered; an amber note means check the street/number. Addresses are never shown on the public site — for any family member.

6. Father & Mother profiles

• Name, contact (three phone types each), and physical + mailing address with its own Save address button.
• Education level: High school diploma, GED, Associates, Bachelors, Masters, Doctorate, Other.
• College / Grad school: start typing — pick from the official U.S. Department of Education institution list.
• Degrees: grouped dropdowns (B.A. through Ph.D., M.D., J.D. — plus Other).
• Profession: start typing — pick from the U.S. Department of Labor occupation list.

Entering or changing any email (student, father, mother) automatically sends that address a confirmation email.

The pillars — every tile explained

The portal home shows tiles. Each is a pillar of the record; here is what lives under every one.

Personal

Identity documents (proof of age), Identity & contact (legal + preferred name, three phones, email, country of residence), Addresses (physical + mailing, verified), Demographics, Faith (optional), and full Father and Mother profiles. Detailed in sections 4–6 above.

Academics

• Grade-by-grade drill-down — open any school year to log that year’s work.
• Current School & School Profiles — schools attended, from the national NCES directory.
• Coursework — courses from the official NCES catalog (1,791 courses, 25 subject areas), with grades and credits.
• GPA and Class Rank — weighted/unweighted, tracked over time.
• Standardized Tests — MAP, STAAR, PSAT, SAT, ACT and more, with score history.
• Report Cards — upload the document; the system reads it and extracts the grades for you.
• Teachers — teacher roster by year; request recommendation letters directly from a teacher’s card.

Higher Education

• Target Schools — build the college list from the full U.S. Department of Education universe (6,000+ institutions) with rank, admit rate, ROTC, and athletics flags.
• Applications, essays, recommenders — track each school’s requirements and status.
• Major Fit — compare your student’s skills against what a chosen college major requires and see the gap to close.

Extracurricular

• Activities & programs — organization, role, start/end dates, hours per week, total hours, coach or mentor with contact info.
• Awards — honors and recognitions by kind and date.
• Sessions — practices, rehearsals, meets, and service hours as they happen.
• Recommendations — one click sends a coach or mentor a secure letter-request form; letters land in the record.

Career

• Job Readiness & Profile — work authorization, diploma/GED, desired role and salary, availability, background disclosure.
• Work History — paid and unpaid jobs: title, employer, supervisor, dates, duties, pay, reason for leaving; request a reference letter from a supervisor.
• References — professional and personal references with relationship and contact info.

Millstones and Milestones

Life’s 101 defining events — the burdens carried and the milestones reached — dated and documented as they happen, so the story is ready when essays ask for it.

Skills

A 500-skill developmental map across all pillars, plus custom skills you define. Feeds Major Fit and resumes.

Applications, Resumes, and Reports

Generates filled application forms, resumes, and branded PDF reports directly from the record — enter once, cite everywhere.

Website

Configure the public student site: theme, sections, and languages. Options shift with age band — Memory Book (1–5), Developmental Portfolio (6–12), Professional Launchpad (13–18).

Storage & Billing

Your plan, storage used, and payment method. Records are free forever; plans cover stored files only.

7. Privacy & what appears publicly

• Everything is private by default. A field appears publicly only if you tick its show on site box.
• Fields marked 🔒 locked — legal can never be shown, by law (privacy, anti-discrimination, child-safety) — the switch doesn’t exist.
• The public site uses first name only; addresses and contact details never appear.

8. Your student’s website

Your site lives at app.outcomestar.app/<your-family-code> (shown in the wizard). Configure it in the wizard or the website settings: theme, sections, and languages adapt to your student’s age band — Memory Book (ages 1–5), Developmental Portfolio (6–12), Professional Launchpad (13–18). Content appears as you add records to the pillars.

9. Plans, billing & storage

Membership (per student, billed annually by age)

When your student’s birthday moves them into a new band, the card on file is charged for the new band seven days before the birthday, with an email either way — if payment fails, you get a week to update the card before the account pauses.

Storage (per family, billed annually)

Your record is never held hostage. Storage plans cover files (photos, video, documents). If a plan lapses, files are removed after 90 days — but every structured record stays permanently, and you can generate a report containing all stored data, free, anytime. Cancel anytime.

10. Troubleshooting

• “Failed to fetch” on save — momentary server restart; wait 10 seconds and save again (the portal retries once automatically).
• Page looks outdated — hard-reload: Ctrl+F5 (Windows) / Cmd+Shift+R (Mac).
• No confirmation email — check junk; sender is support@outcomestar.app. Still nothing after 10 minutes? Contact us.
• Reset link “expired or invalid” — links last 1 hour and work once; request a fresh one from the sign-in screen.
• Address won’t verify — check house number and street spelling; rural or brand-new addresses sometimes can’t be confirmed — your entry is still saved.
• Anything else: support@outcomestar.app — one business day.

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